Does your Data & Insights team champion the customer within your business? By giving the customer a voice through the data and insights outputs, is it your team that is ensuring decision-making is made through a customer-centric lens?
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Does your Data & Insights team champion the customer within your business? By giving the customer a voice through the data and insights outputs, is it your team that is ensuring decision-making is made through a customer-centric lens?
Read ArticleWhat percentage of your organisation who use or should use the data you provide can you confidently say know what data you offer, where to find it and how to use it? If your team is like most of the Data & Insights teams we work with then the answer is probably as simple as […]
Read ArticleLast month we wrote about the power of storytelling, touching briefly on its use within regular reporting. Here we look a little deeper into that theme. Regular reporting is often all too often heavy on data but light on communications best practice.
Read ArticleStorytelling is very much in vogue within the world of marketing at the moment, and rightly so given its power to engage audiences and bring brands to life. However, storytelling is something that can and should be used in any form of audience engagement which is why data and insights teams should be embracing the […]
Read ArticleData can be the greatest asset a business has, but only if it is communicated effectively. If it is going to be used as a force of change within an organisation to guide better decision-making then it needs to reach the right people and have its implications correctly understood. Effective communications means more than creating an […]
Read ArticleThe challenge of connecting with our internal stakeholders was the overarching message from the three speakers at our inaugural INsightsOUT event. On the one hand this challenge steps beyond the mechanics and art of communication to tackle the issues of preconceived views of the truth, internal politics, and as Mercedes Clark-Smith from Sky Insights pointed […]
Read ArticleWould you perhaps raise a wry smile at the suggestion that the insights industry tries to prove its value through the size of its PowerPoint decks? There are some real whoppers out there, brim full of charts and tables demonstrating the completeness of the research that has taken place. The fascinating thing about these decks […]
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